Privacy Policy

All of your information is kept in accordance with GDPR and The Health and Care Professionals Council (HCPC) rules.

At Peak Health Physiotherapy we are committed to ensuring your information is protected at all times. We use a booking and medical notes based system called Cliniko. This is a secure database, where all information is accessed via an encrypted server. We also take additional measures at the practice to safeguard your data and medical notes to maintain confidentiality.

What are my medical notes?

We need to take in-depth medical notes about your history and clinical presentation. This is a requirement from the HCPC and The Chartered Society of Physiotherapists, to ensure evidence of your assessment, treatment and reasons for interventions. This allows us to reference these at future appointments to ensure you’re getting the best care possible. The HCPC requires us to keep these notes for seven years after your last visit.

Why do you need my personal information?

We will need to collect information like your address and date of birth. This is so we can identify each client as we can often have clients with the same name. This information will never be shared with a third party and is only used to identify clients.

Why do you need my email?

We need your email as this is how we communicate your appointment details with you. You don’t have to give this to us but we do find it beneficial to send booking reminders. Your email will never be shared with a third party.

If you need any more information please do not hesitate to get in contact.

Cancellation Policy

Should you wish to cancel your appointment we require at least 24 hours notice. We hope that you can appreciate that we still have costs associated with all appointments, whether they go ahead or not. Therefore clients will be charged the full amount of their appointment for any non-attendances or cancellations with less than 24 hours notice.

We will try to accommodate clients who are late for their appointment however this is not always possible. Late attendance will result in appointment times being limited or maybe cancelled.

Cancellation and Non Attendance Policy

At Peak Health Physiotherapy, we set aside dedicated time for every appointment. Late cancellations and missed appointments prevent us from offering that time to other clients who need care.

24 Hour Cancellation Policy

We require a minimum of 24 hours’ notice to cancel or rearrange an appointment.

Cancellations made with more than 24 hours’ notice will not be charged
Cancellations made within 24 hours of the appointment will be charged at 100 percent of the appointment fee

Non Attendance (Missed Appointments)

If you do not attend your appointment and have not given notice, this will be classed as a non attendance.

All non attendances will be charged at 100 percent of the appointment fee

Payment of Fees

Any cancellation or non attendance fees must be settled before booking further appointments with the clinic.

Recovery of Unpaid Fees

By booking an appointment with Peak Health Physiotherapy, you agree to our cancellation policy and payment terms.

Where fees remain unpaid, we reserve the right to:

Pursue the outstanding balance
Share relevant information with a third party debt recovery agency for the purpose of recovering the debt
Recover the debt through the small claims court where necessary

Any reasonable costs incurred in recovering the debt may be added where permitted.

Discretion

We understand that genuine emergencies can happen. In exceptional circumstances, fees may be waived at the clinic’s discretion.